First WA property manager to win national award

West Australian Property Manager, Kathryn Massey, was awarded one of Australia’s highest accolades in Property Management last week, when she was announced as Residential Property Manager of the Year at the recent Real Estate Institute of Australia’s (REIA) Annual Awards Dinner.
Ms Massey, who has been a Property Manager for Professionals Michael Johnson & Co in Mt Lawley since 1997, received the prize in Adelaide on Thursday 25th March, 2010 and is the first West Australian to win an REIA award in the five years the competition has been running.
17 categories were awarded at the REIA Annual Awards Dinner including the Residential Property Manager which is judged on high benchmarks.
In accepting her award, Kathryn said that managing a tenancy is more than just looking after a property.
“Property Management is about managing the business relationship between all parties to ensure positive outcomes, with the objective to create successful tenancies.”
“While the Residential Tenancies Act provides a clear set of guidelines in maintaining a fair and equitable relationship between the parties, how the property manager conveys these rights and obligations is paramount to success” she said.
In her submission to this hotly contested award, Ms Massey detailed how she had implemented an all inclusive “Premium Fee Package” for clients, as well as developing an Owner Handbook which is regularly updated for all investment property owners.
“Value added services have been appreciated by our customers and is proving a success for our company by differentiating us from our competitors”, Ms Massey said.
Licensee of Professionals Michael Johnson & Co, Ian Cornell, said he was thrilled that Kathryn had won, but wasn’t surprised given her talent and dedication.
“Kathryn excels in Property Management because of the caring nature she demonstrates to both owners and tenants – she fully deserves this award”, Mr Cornell said.
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